Terms & Conditions
About Us This web site is owned and operated by Real Meat Whitings.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
20 Coldicutt Street
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
A confirmation e-mail is sent with a summary of your order. As items are prepared specifically for your order, they may vary in weight. A receipt will be included with your order giving the final weights and the total to charged to your card.
Shipping And Handling We prepare your order and ship it to arrive on the day that has been requested.
The insulated boxes will keep the meat fresh for up to 48 hours. In the event that your order is delayed, please check condition on arrival and, if you have any concerns, call us.
We strive to use the most reliable overnight couriers.
Delivery Schedule If you have asked for the order to be left in a safe place it will be left without signature.
If the courier has no special instructions and no one answers the door at the delivery address, the order may be taken back to the depot and a card left. Should this happen, it is the customer's responsibilty to collect their order from the depot.
Back Orders We have no back order protocol.
Tax Charges Food is free of VAT.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We have every faith that you will be delighted with your purchase.
If you are disatisfied in any way, please let us know and we will arrange replacement or credit to strive to retain your trust.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01189472048 (International +44 01189472048) or write to us at 20 Coldicutt Street Caversham Reading Berks RG4 8DU United Kingdom
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
We try to avoid actual returns as fresh food is unlikely to make it back in usable condition and, in any case, could not then be sold on.
Any grievance or serious complaint will be covered by replacement or refund up the value of the order.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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